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Returns
We offer a 30-day satisfaction guarantee starting from the date your order is delivered.
You may request a return within 30 days after receiving your item.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase is required
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The return must be approved by our support team before shipping
Returns and refunds are only available after successful delivery. Orders that are still in transit are not eligible for refunds unless officially confirmed as lost by the carrier.
To start a return, please contact us at care@napfriends.com. Items sent back without approval will not be accepted.
If your return is approved, we will provide return instructions and a shipping label when applicable.
Return addresses may vary depending on the product and warehouse location.
In some cases, returns may be processed through our international fulfillment partners.
Customers are responsible for return shipping costs and any applicable customs fees.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of receiving your order so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom products
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Digital products
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Gift cards
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Clearance or sale items
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Hygiene-sensitive products
Please contact us if you are unsure whether your item qualifies.
Exchanges
To exchange an item, please return the original product after approval and place a new order.
This ensures the fastest processing time.
European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with EU consumer law.
Returned items must meet the same condition requirements outlined above.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 10 business days.
Please allow additional time for your bank or card issuer to process the refund.
Refunds are not issued for orders that are still in transit unless the shipment is officially confirmed as lost or undeliverable by the carrier.
Payment Disputes and Chargebacks
Customers must contact our support team before initiating any payment dispute or chargeback.
Filing a chargeback while an order is in transit or without first contacting our support team may delay or void refund eligibility.
We are always happy to resolve any concerns directly and fairly.
Contact
For all return, refund, or delivery questions, please contact: